FAQ
Frequently asked questions
Answers to the questions we hear most. Can’t find yours? Just ask.
What can I do with a foreign Apple ID?
Download apps and games that are only available in that country’s App Store — like Japanese games, US-only apps or content not yet released in your region.
When will I receive my account?
Auto-delivery products arrive instantly after payment. Items that must be created take the time shown on the product page — we’ll email you when ready.
How can I pay?
Top up your wallet by Thai bank transfer / PromptPay (slips are verified automatically, credit is instant) or with USDT for international customers, then buy with your wallet balance.
What if the account doesn’t work?
Open a support ticket from the order page or message us on LINE. We’ll replace it or refund your wallet under our guarantee.
What should I do after receiving it?
Change the password and security questions right away, and never share the account.
Will it affect the data on my device?
Sign out of the App Store only (Settings › App Store) and sign in with the new account. No need to sign out of iCloud, so your data stays.
I topped up but the balance didn’t arrive?
Make sure the slip is attached. Admins usually approve within minutes during business hours. Ping us on LINE if it takes too long.
Can I get a refund?
Unused wallet balance and orders that fail are refunded to your wallet automatically. See our refund policy for details.
Is my personal data safe?
We encrypt sensitive data, use HTTPS everywhere and never sell your data to third parties.
How do I contact the team?
LINE Official, email, or open a ticket in “Support” after logging in.